Subway Sauna Loyalty Program – Terms and Conditions
Effective Date: 30th May 2025
These Terms and Conditions ("Terms") govern participation in the Subway Sauna Loyalty Program ("Program"), offered by Subway Sauna Pty Ltd ("we", "us", or "our") and operated via the Stamp Me loyalty app (“Stamp Me”). By enrolling in or using the Program through the Stamp Me app, you agree to be bound by these Terms and the terms of use of Stamp Me.
1. Eligibility
To join the Program, you must:
Be at least 18 years old
Reside in Australia
Download the Stamp Me app and register with valid contact details (email or mobile number)
The Program is available to individuals only. Group or commercial use is not permitted.
2. Program Overview
Subway Sauna offers two separate digital stamp cards within the Stamp Me app:
a. Entry Reward Card
Earn 1 stamp for every fully paid general entry.
Collect 9 stamps to receive your 10th visit free.
b. In-Venue Spend Reward Card
Earn 1 stamp when you spend $20 or more inside the venue in a single transaction.
Excludes spending on:
Alcohol
Cigarettes
Massage services
Private room bookings
Collect 10 stamps to receive a prize on the prize wheel, redeemable on approved services and products (excluding excluded items above).
3. Stamp Issuance and Redemption
Stamps are awarded digitally via the Stamp Me app and must be claimed at the time of purchase.
To receive a stamp, you may be required to:
Scan a unique code in-store
Show your app to staff for manual stamping
Complete a validated transaction
Rewards are automatically issued in the app upon meeting redemption thresholds and can be redeemed by presenting your reward in-app at the time of your next visit.
4. Stamp Expiry
All stamps and rewards expire 12 months from the date of issue unless otherwise stated. Expired stamps cannot be reinstated.
5. Use of the Stamp Me App
Participation in the Program requires downloading and using the Stamp Me mobile app. You agree to Stamp Me’s own Terms of Use and Privacy Policy, which govern your relationship with that platform. Subway Sauna is not responsible for:
Technical issues with the app
Lost or untracked stamps due to app malfunctions
In-app data inaccuracies
6. Program Changes and Termination
We may change, suspend, or end the Program or any of its reward tracks at any time. Major changes will be announced in-store, via email, or within the Stamp Me app.
In the event of termination, all unredeemed stamps and rewards will expire 30 days from notice unless otherwise specified.
We reserve the right to cancel participation if we detect fraud, misuse, or breach of these Terms.
7. Privacy
Your personal information is collected and managed by both Subway Sauna and Stamp Me in accordance with:
Our Privacy Policy
Stamp Me’s Privacy Policy (available at www.stampme.com)
We use your details solely for Program administration and optional marketing if you opt in.
8. Limitation of Liability
Subway Sauna is not liable for:
Lost, delayed, or expired stamps or rewards
Errors within the Stamp Me app
Missed opportunities to claim stamps
Our liability is limited to good-faith corrections where applicable.
9. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved under the jurisdiction of the Victorian courts.
10. Contact Us
For any questions about the Subway Sauna Loyalty Program, please contact:
Subway Sauna
Vault 13, 363–397 Flinders Street
Melbourne VIC 3000
Email: info@subwaysauna.com.au
Website: www.subwaysauna.com.au
For app-related support, contact Stamp Me directly via the app or at www.stampme.com.
Frequently Asked Questions – User Data & Privacy
1. What personal information do you collect when I join the loyalty program?
When you join the Subway Sauna Loyalty Program via the Stamp Me app, you may be asked to provide:
Your name
Email address
Mobile number
Optional preferences (e.g., birthday for special offers)
We only collect information necessary to operate the program and communicate with you regarding your rewards.
2. Who has access to my information?
Your personal data is accessible to:
Subway Sauna, for administering your loyalty rewards and occasional marketing (if opted in)
Stamp Me Pty Ltd, as the platform provider and data processor
Both parties follow strict data protection protocols in line with the Australian Privacy Principles (APPs).
3. Will I be contacted with marketing or promotional messages?
Only if you opt in to receive marketing communications during sign-up. You can unsubscribe at any time via:
The unsubscribe link in emails
Changing your notification preferences in the Stamp Me app
Contacting us at info@subwaysauna.com.au
4. Will my data be sold to third parties?
No. Neither Subway Sauna nor Stamp Me sells your personal information to third parties.
Your data is only used for loyalty-related communications and improving our services.
5. Where is my data stored?
Your data is securely stored by Stamp Me, which uses servers in compliance with Australian data privacy regulations. Subway Sauna may access limited data necessary to manage the loyalty program but does not host the data independently.
6. Can I delete my data or account?
Yes. You may request to:
Delete your loyalty account and personal data via the Stamp Me app
Contact Subway Sauna to request removal from our internal records
To start the deletion process, contact:
Stamp Me: support@stampme.com
Subway Sauna: info@subwaysauna.com.au
7. How is my data protected?
Both Subway Sauna and Stamp Me implement:
Encrypted data transmission
Secure server infrastructure
Role-based access controls to limit data visibility
Your privacy and security are important to us, and we work with trusted platforms to ensure data is handled responsibly.
